Shipping Policy
UK Delivery
At Hampton & Hyde, we are committed to providing a seamless and luxurious shopping experience. Below, you will find all relevant details regarding our UK shipping process, estimated delivery times, and order fulfillment policies.
Order Processing Time
Orders are processed within one to three business days. Orders placed during weekdays are typically processed faster, while those placed on weekends or public holidays may require additional time.
Estimated Delivery Time
Once processed, your order will be dispatched, and delivery within the UK typically takes between seven to fourteen business days. External factors such as seasonal demand or courier delays may affect the timeline, but we strive to meet these estimates.
Tracking Your Order
Once your order has been shipped, you will receive an email with tracking details. Tracking updates may take up to three business days to appear in the carrier’s system. If you experience any issues with tracking or if your order has not arrived within the expected timeframe, please contact us at info@hampton-hyde.co.uk, and we will be happy to assist you.
Shipping Costs
We offer complimentary standard shipping on all UK orders over £75. Orders below this threshold will be subject to a shipping fee, which will be calculated at checkout. Expedited or special delivery options may also be available, with applicable fees displayed before completing your purchase.
Potential Delivery Delays
While we endeavor to ensure timely delivery, unforeseen circumstances such as weather disruptions, high seasonal demand, or courier delays may impact shipping times. If a delay extends beyond a reasonable timeframe, please reach out to us, and we will investigate the matter promptly.
Order Issues
If you encounter any issues with your order, such as missing items, incorrect products, or damaged goods upon arrival, please contact us within forty-eight hours of receiving your package at info@hamptonandhyde.com with your order number and a description of the issue, along with clear photos if applicable. Our team will review the case and provide a resolution promptly.
Order Changes and Cancellations
Due to the exclusive nature of our products, orders cannot be canceled once they have been shipped. If you wish to make changes or cancel an order, please contact us immediately after placing your order, and we will do our best to assist you before dispatch.
Returns and Refunds
For return and refund information, please refer to our Returns Policy. If you require further assistance regarding shipping, orders, or delivery concerns, our customer service team is available at info@hampton-hyde.co.uk
We are committed to ensuring that your shopping experience with Hampton & Hyde is exceptional from start to finish.